Support Overview

Live numbers across email, WhatsApp, portal & phone

Open Tickets0▼ 9% this week

SLA Breached0needs attention

Avg First Response18 min▲ 32% faster

CSAT Score4.7 / 5▲ 0.3

Agent	Assigned	Resolved	Avg time	CSAT

"Issue fixed in 20 minutes. Super quick support team!"
— Ananya, Bright Labs

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How can we help? 💡

Self-service articles reduce tickets by up to 40%

Everyone who has raised a ticket

Customer	Company	Tickets	Open	Last contact	Rating

Response & resolution targets by priority

If SLA 80% elapsed → notify team lead

If SLA breached → escalate to manager & email customer

Auto-assign new tickets round-robin to available agents